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Small/Medium Organizations using Auto Attendant
High call volumes in organizations can result in lost productivity. With an auto-attendant, customizable pre-recorded messages:
- Provide callers with self-service options to easily get to the person or department they are trying to reach without going through the operator – allowing the operator to work on other tasks
- Can provide callers with information that is most frequently asked, such as, “when are you open?”, “what is your address?”, etc…
Retail Stores using Mobile Wireless Handsets
Retail personnel are usually always on the move and it is difficult for them to stay connected. With the use of Mobile Wireless Handsets, they can:
- Freely roam throughout the store to serve customers while staying connected to answer caller inquiries
- Call colleagues with questions about a certain product, inventory availability, etc…to get an immediate answer for a customer
Healthcare Facility using Auto Attendant
Doctor’s offices, surgery centres and similar other healthcare facilities routinely receive a high volume of inquiries throughout the day. With auto attendants, pre-recorded messages tailored to their practice:
- Enable patients to use the self-service options to reach the right person or department for things such as scheduling an appointment, or leaving a detailed message
- Free up staff to be able to focus more of their attention on servicing the patients currently in their office
Entertainment using Mobility Solutions
It can be a challenge for staff at entertainment establishments to stay connected while servicing customers – especially in large venues. With the use of mobile wireless handsets and smartphone SIP apps, staff can:
- Be reached from any location and be more productive
- Provide better service since they are more connected and do not have to leave the customer to get answers to their questions
Small Hotels/Motels using Hospitality Applications
Guests at hotels/motels have come to expect certain services no matter where they are staying. With the SL2100’s hospitality applications, staff can ensure their guests have a memorable stay by:
- Providing them access to personalized services such as guestroom messaging with choice of language, self-setting wake-up calls and do not disturb plus one-touch access to other important services
- Monitoring guest room status and knowing immediately when rooms are ready and available for guests to check-in quickly