MyCalls
The complete call management solution
MyCalls is probably the most cost effective manager you will ever employ! The MyCalls suite of applications includes call management, call centre management, call recording and CTI. Designed to integrate seamlessly with NEC systems, MyCalls provides real time information about every aspect of telephone use and performance.
The complete call management solution for UNIVERGE SV9100 and other NEC communications systems.
Why your company needs MyCalls
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Increases productivity
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Reduces costs
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Rapid return on investment
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Wins more businessImproves customer perception & serviceImproves staff efficiency
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Aids staff training
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Helps manage & measure sales & marketing activity
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Call recording helps solve disputes
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Real-time information enables supervisors to react quickly to changes in call traff
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Reduces cost of sales and increases competitiveness
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Reduces abandoned calls
Contact us for Free MyCalls Basic license
How many types of MyCalls are there?
Compare MyCalls' features
MyCalls Basic
$ 00 .00
- + Real-time view of extension activity
- + Real-time view of DDI activity
- - Real-time view of ACD activity
- - ACD Agent Control
- - Call playback with Call Recorder
- - Multiple users
- - Report creation
- + Number of standard report types : 9
- - Custom reports
- + Report editing / filtering
- - Report scheduling
- - Call costing / handling
- + Call locating
- + Quick view of call history
- - Unreturned calls view
- + Number of alarm types: 6
- - Real-time trunk utilisation alarm
- - Real-time extension state alarm
- - Real-time ACD queue alarm
- - Multi-site support
- + SQL Server Database support
- + Extensions support : Unlimited ( Single site)
- - Call Centre Agents
MyCalls Call Manager
$?? .00
- + Real-time view of extension activity
- + Real-time view of DDI activity
- - Real-time view of ACD activity
- - ACD Agent Control
- + Call playback with Call Recorder
- + Multiple users
- + Report creation
- + Number of standard report types : 21
- + Custom reports
- + Report editing / filtering
- + Report scheduling
- + Call costing / handling
- + Call locating
- + Quick view of call history
- + Unreturned calls view
- + Number of alarm types: 20
- + Real-time trunk utilisation alarm
- + Real-time extension state alarm
- + Real-time ACD queue alarm
- o Multi-site support: Optional
- + SQL Server Database support
- + Extensions support : Unlimited ( Single site)
- - Call Centre Agents
MyCalls Enterprise
$?? .00
- + Real-time view of extension activity
- + Real-time view of DDI activity
- + Real-time view of ACD activity
- + ACD Agent Control
- + Call playback with Call Recorder
- + Multiple users
- + Report creation
- + Number of standard report types : 21
- + Custom reports
- + Report editing / filtering
- + Report scheduling
- + Call costing / handling
- + Call locating
- + Quick view of call history
- + Unreturned calls view
- + Number of alarm types: 20
- + Real-time trunk utilisation alarm
- + Real-time extension state alarm
- + Real-time ACD queue alarm
- o Multi-site support: Optional
- + SQL Server Database support
- + Extensions support : Unlimited ( Multi site)
- + Call Centre Agents: Unlimited*
MyCalls Call Centre
$?? .00
- + Real-time view of extension activity
- + Real-time view of DDI activity
- + Real-time view of ACD activity
- + ACD Agent Control
- + Call playback with Call Recorder
- + Multiple users
- + Report creation
- + Number of standard report types : 24
- + Custom reports
- + Report editing / filtering
- + Report scheduling
- + Call costing / handling
- + Call locating
- + Quick view of call history
- + Unreturned calls view
- + Number of alarm types: 22
- + Real-time trunk utilisation alarm
- + Real-time extension state alarm
- + Real-time ACD queue alarm
- o Multi-site support: Optional
- + SQL Server Database support
- + Extensions support : Unlimited ( Single site)
- + Call Centre Agents: 512*